Customer Service

I write about my own thoughts and share the insights of others, sometimes in the same blog!

Please comment if you agree, disagree, or want to discuss further. I believe we all get

better and stronger when we share our ideas and resources.

Kindness is Power. Too Bad Companies Don't Get That.

Do Your Employees Feel Heard and Understood?

A lot of us do work that we like. And yet, we quit.

One Could Say Soft-Skills Training is More Important Now Than Ever. So, Why Are We Cutting It?

Can you think of a time when you most needed to support others? Yet, much needed soft skills training is being pushed aside. Why?

What Does the New (or should we say 'Next'?) Normal Mean to Your Business?

What does it mean to companies trying to make their way through this “next normal”? Now is the time to invest in training your people.

Is Customer Service a Thing in a Pandemic Environment?

At this time, we are putting high regard on the physical safety and security of our staff and customers, but what about customer service?