Customer Service

Leaders Are Out of Touch With Employees and Need a Wake-Up Call

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What Do Employees Want from the Workplace?

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One On One Conversations – Quantified and Compelling Reasons to Have Them

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One Could Say Soft-Skills Training is More Important Now Than Ever. So, Why Are We Cutting It?

Laura Sukorokoff

Jul 16, 2020
5 min

One Could Say Soft-Skills Training is More Important Now Than Ever. So, Why Are We Cutting It?

Can you think of a time when you most needed to support others? Yet, much needed soft skills training is being pushed aside. Why?

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What Does the New (or should we say 'Next'?) Normal Mean to Your Business?

Laura Sukorokoff

Jun 12, 2020
4 min

What Does the New (or should we say 'Next'?) Normal Mean to Your Business?

What does it mean to companies trying to make their way through this “next normal”? Now is the time to invest in training your people.

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Is Customer Service a Thing in a Pandemic Environment?

Laura Sukorokoff

May 27, 2020
3 min

Is Customer Service a Thing in a Pandemic Environment?

At this time, we are putting high regard on the physical safety and security of our staff and customers, but what about customer service?

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