Customer Service Training

Customer Service Is Our Job

Every company wants to be known for providing great customer service. Yet, their teams often fail to deliver on that promise. 

To provide amazing customer service, your team needs to be trained on the soft skills (or as I prefer to call them, POWER skills!) that make all the difference. 

See below for course details

Course Details

Customer Service Is Our Job

One Day In Person Workshop delivered at your workplace.*

Syllabus:

  • Customer Service - Not Just a Department

  • Communicating With Customers

    • Body Language

    • Voice

    • Words

  • Dealing with Difficult Customers

*Program can be delivered virtually in 2 half-day sessions. 

This program may be eligible for provincial government training grants. Ask Laura for more information.